Management skills

  • As facilities managers, says Jon Isaacson, we are used to responding to buildings behaving badly – but may not have in place a framework for managing badly behaving people. A criminal justice system approach based on risk, needs and responsivity (RNR) may allow us fresh insight to better understand and reduce such recurring negative behaviours

  • With the whirlwind of the day job demanding your time and attention, it is understandable that FM professionals can revert to unhelpful leadership behaviours, says Simon Ford