BIFM Leaders’ Forum Team Leadership in FM Customer Service

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The BIFM Leaders’ Forum gathers leading minds and practitioners in the industry to debate and enlighten the BIFM membership and the wider FM sector.

The stand-out topic for last month’s forum was the benefits of putting facilities personnel into team leader positions thorough training and recruitment which can greatly improve FM customer service.

Read more for Carillion’s Gemma Lynch take on boosting customer service here

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