Maxwell Stephens Ltd

Help Desk Team Leader

London (Central), London (Greater)
£28,000 – £30,000 Per Annum + Package
16 Jun 2017
16 Jul 2017
Contract Type
Full Time

Reporting in to line manager (HD Manager), this role will be to ensure effective operation of the FM Helpdesk using a hands-on and strategic approach.  Auditing and reporting to HD Manager on helpdesk performance.  Assisting the HD Manager as required with the wider element of business reporting and customer service relations.


  • Day-to-day HD tasks and overseeing of HD output
  • Day-to-day Management of 2 HD staff (helpdesk co-ordinators)
  • Processing helpdesk tasks, taxi bookings, e-mail requests, conference bookings etc.
  • Co-ordinating and hosting events
  • Reporting to HD Manager (staff performance, audit results, trend reports etc.)
  • An element of FM Systems maintenance (FSI, Condeco) as directed by HD Manager
  • Cross training on FM systems and HD processes
  • Updating HD Process Manual as required and always seeking to improve/streamline current processes – final approval from Helpdesk Manager
  • Liaising with FM contractors on HD tasks (chase up overdue tasks, re-assign tasks etc.)
  • Manage the floor checks rota


  • Strong knowledge of Condeco and FSI System Administration or similar CAFM systems
  • Advanced knowledge of Microsoft Outlook, Excel and Word
  • Strong written and verbal communication skills (clear and concise)
  • Excellent customer service skills
  • Strong work ethic
  • Positive and professional attitude

If this position would be of interest to yourself, please send your CV across to OR call 0207 1184848 for more information.