Field based
Up to £45K + £5K Car Allowance + Great Benefits
20 Jul 2017
20 Aug 2017
Contract Type
Full Time



Here at New Look we like to think of ourselves as Rock Stars! Within our buzzing environment all our talented people work hard but we ensure some fun is thrown in too! We are entering a bold and brave new phase and we’re striving to be a fashion brand with attitude. Fashion is personal and we want everyone to celebrate self-expression, helping our customers to look good, feel great and express themselves with fashion. At New Look, the only rule is that there are no rules and we want people who can make a difference, think big, think brave and aren’t afraid to make mistakes.


London and Weymouth are the core homes of our Icons within key support functions such as Buying, Merchandising, Design, Digital, HR, Finance to name a few… Not forgetting our stores which are the heart of our business, bringing all of the creativity and innovation to life and our distribution centres in Stoke-on-Trent supplying the goods.

All of our products are designed within our support centre to help you express your style, your way. We will give you the opportunity to be the best, boldest and most individual self within your job role allowing you to take your skill set wherever you want it to go.

As a growing global workplace there will be opportunity to mobilise your skillset should you want to work internationally. You will be working alongside inspirational leaders, colleagues and friends who will embrace your ideas.


The Regional Maintenance Manager will primarily be responsible for the delivery of a well-maintained and compliant environment for customers and staff in store within a region within an estate of c.620 stores across UK & ROI; provide a customer focused Facilities Management service for the existing estate and manage small works projects


Cost Management:

Developing and implementing a reactive maintenance and preventative maintenance programme and budgets:

• Expenditure (monthly, quarterly, annually) as agreed with your line manager
• Forecasting capital and revenue spend.
• Employing a proactive approach to identifying potential risks and onerous expenditure.
• Preparing capex papers for capex sign off.

Managing Contractors:

• To manage external contractors and partners to ensure that stores are maintained to Brand standards and works are executed expeditiously and within cost and quality parameters.
• Build trust and create partnerships with all internal and external business partners.
• Ability to drive strategy and project timelines to complete projects on schedule and on budget, ensuring contractors are motivated to meet deadlines.
• Ensure contractors provide exceptional customer service to stores and the business through consistently good quality workmanship, ensuring the right fix is delivered on time, every time.
• Have the ability to plan and manage multiple projects of varying scopes concurrently.
• Adopt an on-going monitoring and assessment of contractors and their levels of service.
• Identify standard and complex maintenance issues and accurately diagnose and resolve the same.

Identifying Requisite Works:

• Ensure New Look stores are maintained to the highest property standards and manage the execution of works to ensure compliance with statutory/ legal requirements, H&S regulations, Brand standards, core operating procedures and customers’ expectations of the Brand are met.
• Visit stores throughout a region on a scheduled basis to identify issues and evaluate store needs/ requirements.
• Compile comprehensive condition surveys as required to ensure periodic visibility of issues as well as a long term view around potential risk eg dilapidations, notices of repair etc.
• Monitor and review works undertaken to ensure consistent quality and workmanship.
• Understand the obligations in the lease etc and the implications on works required.
• Identify standard and complex maintenance issues and accurately diagnose and resolve the same.


• Liaising with and addressing issues raised in various monthly summaries from Retail and Health & Safety.
• Addressing ad hoc correspondence as required.
• Preparing and assisting with plans, contracts, budgets and other documentation as required.
• Managing a Revenue and Capital expenditure budgets for the property portfolio of c.£10m  across various contractors and disciplines. 
• Collate and produce monthly and 5 year long term forecast, ensuring investment is appropriately allocated across the Estate


• Experienced in managing, influencing and operating within a multi-client environment. 
• Self motivated and able to function both independently and as part of a team to achieve common objectives.
• Be proactive and resilient, whilst maintaining an adaptive approach.
• Being detail focused
• Results orientated - Driven, committed and efficient
• Analytical and perceptive with excellent problem solving ability and able to leverage resources for technical solution.
• Strong time management skills
• Confidence to escalate and communicate issues appropriately and comfortably at all levels within the business.
• Be able to educate store personnel on Store Maintenance Best Practices to maximise efficiencies and improve customer service
• Have an open and transparent communication style with the ability to listen, influence and challenge appropriately. 
• Be accountable to deliver exceptional customer service and to build trust and create partnerships
• Be able to demonstrate strong negotiating and influencing skills.
• Demonstrate an ability to develop and maintain comprehensive relationships, both externally and internally.
• Possess financial and business acumen to ensure that store investment decisions are appropriate.
• Have a general understanding of building regulations, H&S regulations and DDA requirements.
• Employ excellent verbal and written communication skills.
• Viewed by others as professional, commercial, courteous, respectful, friendly, approachable, efficient, confident and knowledgeable.
• Ability to establish a strong rapport with store teams, senior field leadership and head office stakeholders, genuinely conveying a sense of urgency and concern for the issues at hand.

Any applicant should have a minimum of 4 years post qualification (BIFM Level 4 or equivalent recognised qualification) in a multi-site retail environment’


As well as the opportunity for great career progression, there is everything from bonus schemes to season ticket loans that will make life a little bit easier for you - including a huge staff discount of 50%, holiday days and access to our New Look Rewards which include some amazing discounts across a number of different businesses.

We understand that a Rock Star lifestyle isn’t a 9am -5:30pm thing…  so we are open to talk about flexible working! No promises but let’s have the chat and see what we can do! Not to mention our 4pm Friday finishes, what more could you want?