Head of Facilities Management

Royal Botanic Gardens, Kew is a global resource for plant and fungal knowledge and the world’s leading botanic garden.  We are a major visitor attraction and a UNESCO World Heritage Site.  We have two sites, one at Kew Gardens near Richmond in London and one at Wakehurst in Sussex and over 800 employees and 500 volunteers.  Our staff work and collaborate across the world.

Reporting to the Director of Estates and Capital Development, the Head of Facilities will be responsible for delivering a safe, well organised experience that exceeds customer expectation. The post holder will oversee all aspects of day to day soft services in addition to overseeing the planning and delivery of an extensive maintenance/minor works programme.

The successful candidate will have proven experience of leading a customer facing FM team in a similar prestigious environment and have demonstrable experience in creating a culture of service excellence. You will be adept in people management including mentoring, motivating and developing staff.  Excellent organisational and planning skills are also essential including the effective performance management of external suppliers. Previous public venue expertise in a high public foot fall environment would be advantageous. Facilities Management at Kew is delivered via an outsourced framework so previous experience of delivering world class services through service providers is expedient. You will be adept in contract management and ensuring consistency and quality of provision.

We are particularly seeking to maximise the potential of our history, brand and physical environment from an estates & FM perspective and we are therefore seeking candidates who have a track record of successfully operating in best in class environments.  Given the diverse nature of stakeholder relationships the post holder will proactively manage, it is expected that prospective candidates will have excellent interpersonal and communication skills and be extremely delivery focused and customer oriented.

For the full briefing particulars and/or a confidential discussion, please contact our appointed recruitment partner Michael Hewlett of The Management Recruitment Group on 0208 892 0115.  Applications, consisting of a comprehensive CV (of not more than four pages) and supporting cover letter (of not more than two pages) outlining a rationale for applying for the post, should be emailed to Michael Hewlett.

The closing date for applications is 3rd September 2017

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