Head of Estate Customer Services
The Royal College of Art is the UK’s only entirely postgraduate art and design university. The Royal Charter specifies that the College’s purpose is “to advance learning, knowledge and professional competence particularly in the field of the fine arts… through teaching, research and collaboration with industry and commerce”. Fifty years on, the College remains in the vanguard of creative enquiry, with around 2,000 students from 65 countries registered for MA, MRes, MPhil and PhD degrees.
The College is located on three sites in central London, in Kensington, Battersea and White City. In 2016 the Chancellor of the Exchequer announced an unprecedented £54 million grant to support a major expansion at Battersea to create a flagship innovation campus, housing new research centres, knowledge exchange labs and additional space for the College’s highly successful business incubator, InnovationRCA. Work on the new building is due to start in early 2018 and complete in late 2020.
The College is seeking to appoint a Head of Estate Customer Service, an exciting opportunity to be an integral part of a dynamic fast-paced team. The main responsibilities of the role are to lead the provision of estate focused customer services across the RCA campuses, including technical maintenance, cleaning, security, post, shuttle buses, and catering.
The successful applicant will have a significant experience in the delivery of Hard and Soft facilities management and in the effective management of outsourced contracts. It is essential that applicants for this role have solid high level of technical expertise in all FM provision, particularly maintenance and statutory compliance. Experience of the setting and management of budgets and financial planning, including planning resource allocation and experience in the management of a diverse and demanding set of stakeholders is also required.
The Royal College of Art is committed to equal opportunities for all and is a Two Ticks employer & Stonewall Diversity Champion. The College particularly welcomes applications from all sections of the community and would particularly encourage members of minority groups to apply.