Front of House Supervisor
Join an industry leading team focused on providing a world class student experience.
University Partnerships Programme (UPP) is the leading provider of on-campus student accommodation infrastructure and support services in the UK. We have more than 35,000 rooms under management or in construction through long-term partnerships with 16 leading UK universities. With over 800 employees, we work to deliver the very best student experiences, together with great universities. Our range of services includes funding, design, build and operation of student accommodation.
Reporting to the Deputy General Manager – Soft Services; the Front of House Supervisor will lead the Reception and Concierge teams in delivering an exceptional customer service at UPP’s award winning accommodation, Garden Halls. The teams are the main point of contact for students and are responsible for a number of duties including hall access, managing post, monitoring allocations and helping out with events.
Always striving to deliver, you will develop the teams and SOPs, to create an environment of excellence that represents the company’s values and policies. The residents’ experience is key, and you will work with the other supervisors to ensure queries are dealt with efficiently or escalated to the relevant managers.
The successful candidate will have previous experience in leading a customer facing team, in a student accommodation, hotel or residential environment, and be passionate about delivering a first in class service. Strong communication, leadership and problem solving skills will be essential, as well as the ability to be empathetic towards residents. Experience with Kinetics and SALTO is desirable.
For a confidential discussion and/or full job details please contact our advisor Charlotte MacGregor (firstname.lastname@example.org) of The Management Recruitment Group on 020 8892 0115.
Closing date for applications is Sunday 26th August 2018