Services Manager (Hard and Soft FM)
Royal Borough of Kensington and Chelsea
£47,900 - £64,700
Westminster City Council (WCC), Hammersmith & Fulham Council (H&F) and the Royal Borough of Kensington & Chelsea (RBKC) are three councils that cover central and west London. Each has its own unique challenges and we’re proud combine our hearts and minds to work together to deliver an even better service for the communities we serve.
At a time of great financial challenge for local government, we want to carry on delivering high quality services, so that we can safeguard the services that matter the most to our communities. Sharing services will lead to the delivery of better, more integrated local public services while at the same time safeguarding local interests, accountability and decision making.
About the role
In this crucial and challenging role, you’ll balance the needs and interests of all of our councils as you take direct responsibility for the operational delivery of our £20m Total Facilities Management contract. This will involve overseeing and monitoring service providers to ensure that contracts are effectively delivered and provide high quality, value for money services across: Soft services (catering, security, cleaning, reception services, porterage, mailroom and printing services etc) and Hard services (mechanical, electrical, fabric, minor works, forward maintenance plan etc).
Planning regular reviews and performance meetings with service providers, identifying, defining and solving problems, and implementing contractor strategies to ensure ongoing service excellence will all be part of your busy remit.
To succeed you’ll need experience in both Hard and Soft FM together with knowledge of estate statutory and mandatory requirements and:
- Working knowledge of Health & Safety legislation.
- The ability to create and forge relationships with a wide range of stakeholders.
- Demonstrable experience of contract management.
- Experience of running multi-discipline teams, driving efficiencies and developing, implementing and monitoring performance improvement programmes.
- Strong and effective communication and influencing skills and capabilities.
In return you’ll enjoy a competitive salary together with a range of excellent benefits including Local Government Pension scheme and a flexible, inspiring work environment that will encourage you to reach your full potential.
To make a formal application - Please Apply Here
Closing date: 2nd October 2018.