Duty Operations Manager
Are you passionate about delivering excellent customer service? Do you have experience of managing and motivating staff? Do you want to be part of the management team for Security Service ensuring the safety of University staff, students and visitors, property and equipment, 24 hours a day, 365 days a year?
We are seeking two Duty Operations Managers to help lead and manage day to day operations within the Security Service, ensuring the highest standards of service in providing a safe environment for the University community. You will be a critical link between the service, partner services, schools, faculties and the senior management team. This link will ensure you respond to critical incidents, daily operational issues and the planning process in a coherent way.
You will have extensive experience of leading and managing teams of security staff within a security, facilities management or customer service environment. You will have an ability to assess and diffuse difficult situations in a calm and professional manner, being able to communicate effectively (both via written and verbal communication) with an incredibly diverse range of stakeholders. You will have excellent organisational skills with experience of producing written reports, managing data and using a variety of systems. We are seeking individuals with a proven ability to provide excellent customer service combined with the drive for continuous improvement.
Reporting to the Security Services Manager, the role of Duty Operations Manager will be extremely varied with new challenges and demands each day. A flexible approach is important as you will be required to work a rotating shift pattern across a 24-hour period, 365 days per year.
Ranked amongst the world’s top 100 universities in the QS World rankings, the University of Leeds is one of the UK’s largest, most prestigious and diverse research-intensive universities and has an annual turnover of £674 million, over 34,000 students and over 8,000 staff. The University was named University of the Year 2017 in the Times and the Sunday Times’ Good University Guide. The University offers staff excellent benefits including generous annual leave and pension provision, personal development opportunities, a commitment to work-life balance and a host of other flexible benefits relating to lifestyle, health & wellbeing, family support and travel.
For a confidential discussion and/or the Candidate Briefing Pack, please contact our recruitment partner David Craven on 0161 638 0936 at The Management Recruitment Group. Applications should consist of a CV and covering letter.
Closing date for applications: 24th September 2018
Interviews will take place on: 18th October 2018