Area (assistant) Facilities Manager
THIS ROLE IS BASED IN DORTMUND GERMANY AND YOU MUST SPEAK GERMAN AND ENGLISH AT A HIGH LEVEL
Area (assistant) Facilities Manager (AFM) - Fixed Term Contract
Overview: The AFM supports the RFM in management of the 3 rd party vendors, both hard and soft, on a large industrial site.This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators. The AFM is also responsible for the raising of PO's and updates on the CMMS/CAFM system.
Reports to: Regional FM
Status: 6 month Fixed Term Contract with possible extension
Main Roles and Responsibilities:
Establish and maintain a safety-first culture by promoting and driving safe work practices throughout the 3 rd party vendor supply chain
Drive performance as measured by client's Key Performance Indicators
Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
Resolve vendor issues on site, escalating when needed
Initiate purchase order requests for goods and services for the site
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Administer training to ensure compliance, readiness and competency of staff
Drive and promote safety culture within portfolio amongst subcontractors, suppliers and visitors
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Act as point of contact with site occupants, property management/ Landlords to coordinate outsourced vendor activities and ensure client needs are met
Develop a strong collaborative team-based environment.
Ensure compliance with minimum operational audit and safety standards
Import best practices in the interest of exceeding client goals and expectations
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage regional supplier performance at property level.
Client Relationship Management
Develop and maintain positive relationship with site Operations team by providing a seamless interface to client; must have sense of urgency, bias for action, attention to detail and creativity
Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with performance. Demonstrate responsiveness and creativity in finding solutions for service delivery.
Support the FM facility specific cost savings targets to contribute to the account achieving savings in year one and two of outsourced operations.
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Own the organizing and maintaining of purchase orders, work requests and associated files
Match completed work orders to invoices for accounts payable
Update the Facilities budget tracker
Promote and conduct good housekeeping practices
Possibly function as floor support for absenteeism and vacation support
Ensure and drive best practices standardization on site
Previous experience as a Facilities Manager with supplier management, problem solving, and client/ customer relations experience
Experience required using CMMS systems (EAM)
Demonstrated communication skills written and verbal including negotiation and conflict resolution
Must have strong computer skills, including MS Excel, Word and Office
Strong organizational skills