Technical Services Manager (Property Management)

Recruiter
Catch 22
Location
London (Greater)
Salary
+ excellent benefits package
Posted
11 Oct 2018
Closes
11 Nov 2018
Ref
11664
Contract Type
Permanent
Hours
Full Time

Job Title:Technical Services Manager

Department:Facilities Management

Reports To:Associate Director (TS)

Location: London 

 

Our client is one of the UK's leading Property Management Companies with a nationwide portfolio of prestigious assets.

 

Role Purpose:

 

To deliver, on a multi-site, multi-client basis, the agreed service, strategy and business plan within the internal delivery and client teams nationally to prepare monitor and execute the agreed forecasts on time and within the agreed parameters.

To support the business, review & manage engineering risk and deliver on business development nationally.

 

Context:

 

Complete engineering site surveys & audit reports.

Complete life cycle reports to an agreed format.

Manage internal and external relationships including Client, local authorities, service providers and statutory bodies.

Provide technical support & advice to the FM team nationally.

Review new industry regulations and CIBSE/HVCA guidelines and contract utilities

Review and manage engineering business risk.

Deliver and market M&E offering.

 

Dimensions:

 

To be the responsible person for the management of all engineering matters.

 

Responsibilities:

 

Control and manage staff as applicable.

Manage relationships internal/external.

Deliver value for money services.

Establish and maintain external contacts with statutory authorities and other groups and associations applicable and beneficial to the services provided.

Manage service providers and monitor performance against contracted SLAs and KPIs.

Co-ordinate the production of performance reports carries out analysis of the results and takes appropriate action to ensure continuous improvement is achieved.

Provide team update/training in relation to building services.

Complete engineering site surveys & audit reports.

Complete life cycle reports to an agreed format.

Manage internal and external relationships including Client, local authorities, service providers and statutory bodies.

Establish 'value for money' strategies for delivering the technical management service.

Provide technical support & advice to the FM team Nationally

Review CIBSE/HVCA guidelines and contractor T&Cs

Review and manage engineering business risk.

Deliver and market M&E offering.

 

Key Performance Indicators:

 

Achievement of contracted SLAs and KPIs.

Understand service recovery process.

All Health and Safety matters effectively managed.

Client satisfaction.

Tenant satisfaction.

Meet personal annual objectives agreed with Line Manager.

 

Relationships:

 

Tenants

Clients

Public

Clients Advisers/Agents

Supplier and Contractors

Local and Statutory bodies/Officers

Colleagues

 

Qualifications: 

 

Appropriate engineering degree qualification (preferred).

Current UK Driving License.

CIBSE

 

Skills & Knowledge:

 

Self-Motivated

Excellent Time Management Skills.

Commercial awareness from experience and/or qualification.

Experience of new build development through to management (construction site experience an advantage).

Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).

Good Written Communication Skills & attention to detail.

Cost control, variance and forecasting reporting.

Basic IT skills inc. Word, Excel to intermediate level.

Proven people management skills and team building.

Knowledge of Output Specifications.

Management of Performance based contracts.

Defects / warranty management.

CIBSE & HVCA guidelines

 

Experience:

 

A minimum of 5 years relevant Engineering experience.

 

Need to Be:

 

Forward Planning

Enabling delivery

Assists surveyor / Director in achieving high standards of performance and delivery of client services.

Commercially minded

Identifies cost saving and performance enhancing opportunities

Identifies additional business opportunities and presents these in a timely and appropriate manner.

Is able to balance the various needs of the Client, Tenant and internal colleagues and support workers in all actions.

Change orientation

Seeks to improve and enhance delivery of client service, as well as supporting property manager.

Leadership and Motivation

Leads from the front, supports and identifies change and controls and enhances change management, represents internal and client values.

Building Relationships

Establishes and nurtures harmonious relationships both externally and internally.

Developing People

Places a priority on developing own skills, knowledge and abilities in line with business priorities.

Seeks to improve staff through training and initiatives.

Works with service providers & consultants.

 

For more information on the role, please contact Paul McQuade on 0203 955 6493

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